FREQUENTLY ASKED QUESTIONS

What guidelines does Advance Transit use to decide if applicants are eligible for ADA complementary paratransit service?

The Americans with Disabilities Act (ADA) includes criteria for deciding if a person is eligible for complementary paratransit service.  AT follows these criteria.  We consider each person’s functional ability to use fixed route bus service.  We also consider if there are times when fixed route buses can be used and times when ADA complementary paratransit service is needed.  Eligibility is not based solely on the type of disability or age of an applicant, or on an applicant’s preference for curb-to-curb service. 

The effects of my disability can change from day-to-day. On some days I can use the fixed route buses, but on other days I can't. Would I be eligible for ADA complementary paratransit service?

Yes, you may be eligible to use ADA complementary paratransit service at those times when your disability prevents you from using fixed route buses.  This is an example of conditional eligibility

Many people with disabilities can use fixed route buses for some of their trips, but qualify for ADA complementary paratransit service when their disability or barriers in the environment prevent them from getting to and using fixed route buses for other trips.

Can I use ADA complementary paratransit service if there are no bus routes near where I live?

No, ADA complementary paratransit service is meant to provide transportation that is comparable to fixed route service.  It is therefore provided only where there is fixed route bus service.  ADA complementary paratransit service is available for pick-ups and drop-offs at places that are within ¾ of a mile of fixed route bus service.  Also, ADA complementary paratransit service only operates during the times and days when AT fixed routes operate.  In areas or at times where AT does not provide fixed route bus service, no ADA complementary paratransit service is offered.  There may be other local transportation options provided by other organizations in your area.

AT operates fixed route bus service in Hanover, Hartford, Lebanon and Norwich.

Blue Route commuter service is offered in Enfield, and Canaan, and is not eligible for ADA complementary paratransit service.

Advance Transit
PO Box 1027
Wilder, VT 05088
(802) 295-1824
TTY 711

Office Hours:
8:00 a.m. - 4:30 p.m.,
Monday-Friday

except for the following holidays:

New Year's Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day

Download an ACCESS AT application